A comprehensive ticketing and travel management platform built for maritime travel agencies and ship management companies. It covers the full ticket lifecycle — from PNR creation and multi-segment booking through invoicing, credit notes, and payment reconciliation — combined with a self-service client portal where shipping companies submit travel requests, receive flight offers, and approve itineraries in real time. AI-powered automation, visa requirement checks, crew database management, and deep analytics give you complete visibility into every aspect of your travel operations.

• Full Amadeus PNR integration with multi-segment and multi-passenger support, automatic PNR parsing, and segment extraction
• Ticket lifecycle management: creation, departure tracking, invoicing, refunds, and voids
• Self-service client portal — shipping companies log in to submit travel requests, track status, and communicate with agents in a real-time message thread
• Flight offer workflow — agents paste PNR data, the system parses itineraries and fares, and clients approve or reject offers directly from the portal with one click
• Automatic ticket order creation from approved offers — PNR segments, passenger details, and fares flow directly into ticketing without re-entry
• Crew database with bulk import (XLSX/CSV) — clients manage their sailor roster with ranks, nationalities, passport numbers, seaman books, and date of birth, with autocomplete when creating requests
• Visa requirement checker — automatic lookup of travel document requirements based on sailor nationality and destination, with color-coded alerts (visa free, visa on arrival, eVisa, visa required) shown during request creation and on detail pages
• Read receipts and unread message badges — both agents and clients see when their messages have been read, with real-time notification counts across the portal and dashboard
• Bulk ticket upload with automatic field extraction and processing
• Invoice and credit note generation with PDF export and bulk email distribution
• Payment recording, reconciliation, and outstanding balance tracking
• Client portal reports and analytics — monthly request volumes, status breakdowns, cost summaries, top routes, sailor statistics, vessel analysis, and average turnaround time with export to XLSX and CSV
• Revenue analytics, route performance, and booking trend reports for internal teams
• User and team productivity dashboards with ranking and comparison metrics
• Client profitability analysis with segmentation and performance tracking
• Real-time SSE notifications — agents receive instant alerts for new travel requests, client messages, and offer approvals
• AI Chat Bot for natural language operations — search tickets, generate summaries, check unpaid invoices, and manage workflows conversationally
• Role-based portal user management — admins create portal accounts for client contacts, with full isolation between portal and internal systems