Crew & Passenger Travel Management
A comprehensive ticketing and travel management platform built for maritime travel agencies and ship management companies. It covers the full ticket lifecycle — from PNR creation and multi-segment booking through invoicing, credit notes, and payment reconciliation — combined with a self-service client portal where shipping companies submit travel requests, receive flight offers, and approve itineraries in real time. AI-powered automation, visa requirement checks, crew database management, and deep analytics give you complete visibility into every aspect of your travel operations.
Crew & Passenger Travel Management at a glance
Ticketing & Amadeus
Full Amadeus PNR Integration
Multi-segment and multi-passenger support, automatic PNR parsing, and segment extraction.
Ticket Lifecycle Management
Creation, departure tracking, invoicing, refunds, and voids — all in one workflow.
Automatic Ticket Order Creation
PNR segments, passenger details, and fares flow directly into ticketing from approved offers without re-entry.
Bulk Ticket Upload
Automatic field extraction and processing for high-volume ticket imports.
Client Portal
Self-Service Client Portal
Shipping companies log in to submit travel requests, track status, and communicate with agents in a real-time message thread.
Flight Offer Workflow
Agents paste PNR data, the system parses itineraries and fares, and clients approve or reject offers directly from the portal with one click.
Read Receipts & Unread Badges
Both agents and clients see when their messages have been read, with real-time notification counts across the portal and dashboard.
Role-Based Portal User Management
Admins create portal accounts for client contacts, with full isolation between portal and internal systems.
Crew & Compliance
Crew Database with Bulk Import
Clients manage their sailor roster with ranks, nationalities, passport numbers, seaman books, and date of birth via XLSX/CSV, with autocomplete when creating requests.
Visa Requirement Checker
Automatic lookup of travel document requirements based on sailor nationality and destination, with color-coded alerts (visa free, visa on arrival, eVisa, visa required) shown during request creation and on detail pages.
Invoicing & Payments
Invoice & Credit Note Generation
PDF export and bulk email distribution for invoices and credit notes.
Payment Recording & Reconciliation
Payment recording, reconciliation, and outstanding balance tracking to keep accounts current.
Analytics & Reporting
Client Portal Reports & Analytics
Monthly request volumes, status breakdowns, cost summaries, top routes, sailor statistics, vessel analysis, and average turnaround time with export to XLSX and CSV.
Revenue & Route Performance
Revenue analytics, route performance, and booking trend reports for internal teams.
User & Team Productivity Dashboards
Ranking and comparison metrics to measure agent and team performance.
Client Profitability Analysis
Segmentation and performance tracking to identify your most valuable client relationships.
AI & Real-Time
Real-Time SSE Notifications
Agents receive instant alerts for new travel requests, client messages, and offer approvals — no page reloads required.
AI Chat Bot
Natural language operations — search tickets, generate summaries, check unpaid invoices, and manage workflows conversationally.